Payment Methods Accepted
Horizen Hydroponics accepts Visa, Mastercard and American Express. We also accept payments via Paypal. To minimize verification and shipping delays, we strongly suggest your Credit Card billing address matches your shipping address. Additionally, please be advised that Horizen Hydroponics will not accept pre-paid credit cards or gift cards, as merchants have no chargeback recourse with these transactions, and it is considered an unsecured payment.
Credit Card Payment Processing
For additional security and fraud prevention measures, website orders do not immediately charge your credit card at the time an order is placed. Instead, we will request "pre-authorization" for the order amount. Your credit card company will approve the pre-authorization and put a hold on the funds for a period of time. Should they not approve a pre-authorization our system will not allow your order to be placed.
After we confirm your billing and shipping details, and prepare your order for shipment or pickup only then will we "capture" the pre-authorized funds from your credit card account and you will receive an email notice the order has been completed.
NOTE: Should you experience payment processing issues, concerns, or questions regarding funds pre-authorization and capture prior completing your order online we recommend starting with contacting your credit card company for details and assistance.
Just follow the on-screen prompts to complete your order. We do not retain or store credit card information. To ensure cardholder participation and reduce fraud, all orders paid with a credit card should establish a ship to address on file with the issuing bank for your Credit Card. Generally, this is the billing address; however, Horizen Hydroponics, is happy to accommodate alternate shipping addresses for your order. We recommend the alternate shipping address requested on your order is also notated on your account (you can do this by calling the toll free number on the back of your card) so we can quickly and easily verify your shipping address and reduce potential fraud on your account.
Online Security Measures:
Orders paid via PayPal will attempt to verify a confirmed shipping address on your PayPal account. If your address is unconfirmed by PayPal, Horizen Hydroponics may not be able to accept your payment, as it is considered un-secured (PayPal does not offer merchant dispute in chargeback scenarios involving un-secured payments). (Paypal will not insure items sent to un-confirmed address).
Our hydroponic retail locations in Grand Rapids, Byron Center, Kalamazoo and Lansing are always happy to take Credit Cards and Cash.
Thanks for choosing Horizen Hydroponics to help make your garden better!