Shipping & Returns
Horizen Hydroponics typically uses UPS Home Delivery or 2 day* to deliver products for the contiguous 48 states. For Hawaii, Alaska or international the shipping price may vary due to the methods of delivery to that area. The website will not charge shipping for international orders or orders weighing over 150 LBS. Please contact us for a quote for international orders. Also note that UPS will not deliver to a P.O. Box. Please contact us if you have any questions regarding shipping or would like a quote.
*IMPORTANT: We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.
Free shipping is for ground shipments only up to 75 lbs. See free shipping page for list of excluded items. Expedited shipping is available on free shipping items. The cost difference between standard ground shipping and expedited shipping will be the customer’s responsibility if requested.
Due to the amount of internet fraud, we will only ship credit card sales to the billing address of the card holder. We also require a valid contact (phone number or E-mail address) to fulfill orders. Please call us if you would like to place an order to a different address. We apologize for any inconvenience.
Items marked as special order may be out of stock, back-ordered or drop-shipped from the manufacturer. If you order an item that is out of stock, we will email you asking you if you would like to wait for it to come in and we will offer a comparable product if one is available. Special order pricing includes a special handling fee. They are only returnable if the item arrived damaged or if the product is defective. Also, we should add that tracking information for special orders is not emailed, but is available upon request.
BACK ORDERS AND SUBSTITUTIONS
We strive to keep our website up to date with current stock shortage information. Occasionally, an item sells out before we are able to update the website. Items temporarily out of stock will be shipped as soon as received back in stock. If a product is no longer available, we will offer to substitute a comparable or better item. If no comparable product is available, we will promptly refund your money.
Our website uses the most up-to-date security features available and keeps up to date on our security certificate.
We accept product returns for the following:
- Material defects in accord with the manufacturer’s warranty.
- Damage that occurs during shipping.
- Please inspect your products upon receipt, even if there is no visible damage. We will not accept returns later than 15 days from time of purchase if shipping damage has occurred.
Returns are also welcome if you are not satisfied with your product within 15 days. However, if the product is not defective a 20% re-stocking charges will be incurred at the time of refund. After 15 days returns will not be accepted for dissatisfaction. Light bulbs, soil and liquid nutrients of any type will not be accepted for returns for anything other than damage due to shipping or failure within the warranty period. Horizenhydroponics.com is not responsible for return shipping costs or the refund of initial shipping costs. Please contact us for access to an RMA #. Returns will not be accepted without a RMA number, warranty or otherwise. Any canceled order may be subject to a 5% processing fee upon refund.
ACCURACY OF WEBSITE INFORMATION
Although we strive to provide the most current, accurate information for our customers, it is possible to overlook product changes, detailed dimensions, or price increases as our vast product line changes constantly. If dimensional or other specification information is critical, we advise you to verify your information from an manufacturer provided specification sheet. Horizen Hydroponics may be able to provide this for you even if it is not shown on our site. Horizen Hydroponics cannot be held responsible for any problems arising from inaccurate product information.
Due to the difference in overhead, we cannot honor the website prices in the store. We reserve the right to refuse any sale.
Discounts must be presented at the time of purchase. A discount cannot be applied after a web purchase is complete.
Thank you, We appreciate your business! – Horizen Hydroponics
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