Shipping & Returns
Horizen Hydroponics typically uses UPS Ground or USPS Priority mail to deliver products for the contiguous 48 states. For Hawaii, Alaska or international the shipping price may vary due to the methods of delivery to that area. The website will not charge shipping for international orders or orders weighing over 150 LBS. Please contact us for a quote for bulk or international orders. Also note that UPS will not deliver to a P.O. Box. Please contact us if you have any questions regarding shipping or would like a quote.
Due to the amount of internet fraud, we will only ship credit card sales to the billing address of the card holder. We also require a valid contact (phone number or E-mail address) to fulfill orders. Please call us if you would like to place an order to a different address. We apologize for any inconvenience.
*IMPORTANT: We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping. If an item is out of stock, we will contact you with an expected shipment date.
*All of our orders are shipped in plain brown boxes or generic USPS mailers.
Orders are processed Monday through Friday. Orders placed over the weekend will be received and processed on Monday.
Free shipping is for ground shipments only. Expedited shipping is available on free shipping items. The cost difference between standard ground shipping and expedited shipping will be the customer’s responsibility if requested.
Please review our free shipping offer page for more details regarding which types of items qualify for this offer.
Some products are shipped directly from the manufacturer. If you order an item that is out of stock, we will email you asking you if you would like to wait for it to come in and we will offer a comparable product if one is available. Special order pricing includes a special handling fee. They are only returnable if the item arrived damaged or if the product is defective. Also, we should add that tracking information for special orders is not emailed, but is available upon request.
BACK ORDERS AND SUBSTITUTIONS
We strive to keep our website up to date with current stock shortage information. Occasionally, an item sells out before we are able to update the website. Items temporarily out of stock will be shipped as soon as received back in stock. If a product is no longer available, we will offer to substitute a comparable or better item. If no comparable product is available, we will promptly refund your money.
Horizen Hydroponics stands behind the manufacturer warrantee’s for all of our products. If your item experiences a failure during its warrantee period due to a problem with the manufacturing of the item, simply request a return label by emailing firstname.lastname@example.org. A replacement will be mailed out as soon as we receive the defective product and can verify its status. If no replacement is available, a credit will be issued
If you need to return an item for any other reason than a warrantee reason, you may send items to:
7720 Clyde Park Ave SW
Byron Center, MI 49315
If the item is in new condition a full credit will be issued. If the packaging or item is damaged, there may be a small restocking fee applied.